Congratulations Donald Crichton!
Donald Crichton of Specsavers, Sylvia Park is the September winner of an Awesome Service Award.
He was nominated by Megan Darrow:
"I would like to nominate Donald Crichton of Specsavers Sylvia Park for some wonderful customer service.
My mother had her handbag stolen containing her engagement ring, wallet and glasses she wears that are essential for her work.
She was stuck here in Auckland until the spare key for her car arrived the next day and in a state of stress she hurriedly chose frames and was advised she also needed a new type of glasses that are difficult to adjust to and often need adjustment.
The two glasses she chose came to over $1000 and in her hurried and distressed state she paid and left.
However after a worrying afternoon and sleepless night she realised she had made a big mistake and should have just visited her optometrist in Tauranga on her return.
On approaching Specsavers the next day Donald was sympathetic and immediately offered to make it right by refunding her money on the spot.
He was gracious and kind. Both my Dad and brother also use Specsavers for their glasses and have great things to say about them.
Thank you Donald for doing what was right for your customer and not what was right for the bottom line".
Congratulations Donald Crichton of Specsavers!