Congratulations Helen Wilkes!
Helen Wilkes of Abode Mortgages in Upper Hutt is the latest KiaOraMai Awesome Service Award winner.
Helen was nominated by client Diana Edwards:
“Earlier this year my 20 year old son contacted Helen asking for some advice about how to go about purchasing a property, mortgages etc.
She was very helpful to him and was always happy to give advice and keep in contact even though there was no guarantee that he would use her services as a mortgage broker.
The purchase of the house was to be a joint venture along with his sister and her husband and also consequently with some back up from myself and my husband.
This was therefore quite a complex undertaking.
Helen was so helpful at answering all our questions regarding properties, mortgages, trusts, insurance, solicitors etc.
Anything we threw at her she was always happy to work out and it never felt as though we were being a nuisance or problem to her, even though she was dealing with phone calls, visits etc from 2 or 3 of us individually.
We were pretty much novices in some of these areas and she always treated us with respect and no question seemed too frivolous.
After helping us with an initial property auction pre-approval, which consequently didn't work out, we finally decided on a property which had to be unconditional within a few days.
Helen handled it all promptly.
The final accolade belongs to Helen for the patience she showed in dealing with the bank and solicitor on settlement day.
There was alot of complicated paperwork involved because of the nature of the transaction and the bank had some last minute difficulties with it all.
She sorted it out through the day without stressing us out even though the bank looked like putting us into default at one stage as it approached 3pm and it was all meant to be sorted by 4pm.
There were 2 or 3 properties to follow on in a chain after ours too, so a number of people would have been affected with penalties and inconvenience.
However Helen got it all worked out for us in conjunction with our solicitor.
We can't speak highly enough of her great service and continued follow up since.”