Congratulations Peter Jacobsen!
Peter Jacobsen, owner of Auckland business Exclusive Suit Hire, doesn't just deliver exceptional service, he is an extremely nice person who cares deeply about his customers, and embodies the very essence of what is meant by awesome service. A Napier customer, Jeremy Brew, explains:
"Earlier this year I arranged to hire three wedding suits from Exclusive Suit Hire in Auckland for delivery to Napier on a Friday morning. Exclusive Suit Hire duly sent the suits on Thursday by overnight courier, but when I went in to pick them up on the Friday they hadn't arrived. When they still hadn't arrived by the end of the day Exclusive Suit Hire started a "track and trace" search with the courier company. First thing on Saturday (the day of the wedding) one of the three suits arrived, giving me hope that the other two suits were not far behind. But by late morning they still hadn't shown up. Naturally, the father of the bride and Master of Ceremonies were getting twitchy. At about mid-day I was rung by Exclusive Suit Hire owner, Peter Jacobsen, who told me he had given up on the courier company and that he had organised for another two suits to be sent. When I asked how he expected to get them from Auckland to Napier in time for the wedding that afternoon he informed me that he had chartered an aeroplane to deliver them and that one of their staff was at that moment driving out to the airport and would personally deliver them to Napier for me!!! I suggested that Bridge Pa aerodrome was closer to Craggy Range vineyard (the venue for our wedding) and he instructed the pilot to land there. I understand that Peter did not even ask the cost of the plane charter before commissioning it. At 2.55pm I received a call from the pilot to say that he had landed and that the suits were on the way. They duly arrived with 15 minutes to spare and the wedding progressed without a hitch. The entire party looked perfectly dressed and pressed. The problem was not of Exclusive Suit Hire's making, and it was not its responsibility to fix it. Exclusive Suit Hire went well beyond the normal bounds of even exceptional service. It was a real case of "it's the putting right that counts" and at any cost."
Congratulations to Peter Jacobsen of Exclusive Suit Hire: A worthy winner of a KiaOraMai Awesome Service Award