Congratulations Robyn Henry!
The ability to be flexible when client's needs change quickly is essential for delivering great service and gaining repeat business.
A last minute four-fold increase in the numbers of people attending a seminar could easily throw the best laid plans into disarray.
But as David McNickle explains it was no problem for Robyn Henry and her team at The Conference Centre at AUT's Tech Park who ensured the seminar ran smoothly.
"Robyn and her team were absolutely amazing.We were putting on a seminar to assist the people affected by the Blue Chip saga, and had booked a 60 seat room expecting to get maybe 50 people.But four days before the function the NZ Herald heard about our seminar and ran an article. Our phones went crazy, as did the Conference Centres.On the morning of the function Robyn managed to change our room (we ended up with 200+ people), arranged for her staff to come in and set up the room for us after it had been used during the day for another function, and arranged for a media room (for TV crew), and had the room we were to be in as a coffee and meeting room as well. She exceeded our expectations and did not charge us a cent more. Her team were amazing. We have been back twice since for other functions and still get the same amazing service, and refer them to many"
Congratulations to Robyn Henry of The Conference Centre : A worthy winner of a KiaOraMai Awesome Service Award