Congratulations Diane Mackie!
A late night working on a photo collage for a friend overseas was the start of an awesome service experience for Jacqui Adair.After spending hours on the project with her sister-in-law, it was sent to on-line photo processor Digitalmax Online.However they soon discovered they'd done it incorrectly. Luckily Diane Mackie from Digitalmax Online was only too happy to help, as Jacqui explains.
"We had several conversations with Diane over the email and on the phone, explained that we also had a deadline to get it back and sent overseas by a certain date. She was fantastic! She spent a long time explaining to us (me in particular) the technicalities.She had no problems explaining things to us multiple times. When we finally got it right, she made sure it was processed and printed, got it to us in record time, and emailed to make sure we knew it was coming. Sounds like a small thing but she was fabulous and went "above and beyond" What an asset to the company she is!"
Congratulations to Diane Mackie of Digitalmax Online : A worthy winner of a KiaOraMai Awesome Service Award