Congratulations Nicole Wrigley!
Over delivering and attention to the individual needs of customers are sure signs of a business with a commitment to providing great service.
Such was the experience of Simon Hooker who nominated Nicole Wrigley of Haydon Optometrists in Takapuna for a KiaOraMai Awesome Service Award
"I have been dealing with Nicole for a few weeks over a pair of prescription sunglasses and it turns out that I needed to replace them, even though the lenses are only a few months old.Because of the significant cost of the new glasses, and the fact that they were only a few months old, Nicole negotiated a half price deal on the new lenses even though the issue with the old pair was nothing to do with them.The issue with the new pair of prescription glasses was that I needed the new pair in time for the school holidays to go skiing in two weeks time.New prescription lenses from Australia normally take 3 weeks, but Nicole said she would push it along and see if she could get them to me in two weeks. Right on cue, Nicole called and said the glasses were ready to be picked up.I feel the attention to detail, the personal attention to me as a customer (she always remember who I was and my name) and the keeping to her words (not over promising and under delivering) really impressed me. During the whole process every time Nicole said she would get back to me by a certain date she did. She resolved problems in a very professional and pleasant manner. In fact, without any hesitation I would strongly advise anyone who needs new glasses to call Nicole as I'm sure you will be looked after."
Congratulations to Nicole Wrigley of Haydon Optometrists in Takapuna: A worthy winner of a KiaOraMai Awesome Service Award!