Congratulations Zac De Silva!
Awesome business service is sometimes most apparent when customer concerns are dealt with quickly - and especially when relatively small problems that present themselves are dealt with personally by a busy managing director. Here's an example: Barkers Mens Clothing customer Steve Munns phoned Barkers over concern that a jacket he had recently purchased was fading in an unusual way. Steve got through to the "big boss" - Zac De Silva. Steve had a telephone conversation with Zac which was subsequently followed up by e-mail. The jacket was replaced without question, with Zac even offering to courier the replacement jacket if that was more convenient for Steve.
Steve was left blown away by the experience, telling Zac in an email: "I have to say I'm thrown back by the really great and prompt service, Thanks. I wish it was infectious within other B2C [Business to Customer] channels"
Congratulations to Zac De Silva, managing director of Barkers Mens Clothing: A worthy winner of a KiaOraMai Awesome Service Award.