Congratulations Natalie Archer!
Natalie Archer of World Travellers Remuera is the November winner of an Auckland Awesome Service Award.
Natalie was nominated by happy client Sam Hawke:
" We are a small business expanding into Asia. We have staff that travel at short notice and often without final details of meetings and plans.
Natalie became our travel agent by accident and has provided the most spectacular service to us.
No change has ever been too much, missed flights have been managed with grace and professionalism. Responses to requests are punctual, accurate and friendly.
I know that many times she has worked on her days off to get a request booked and sometimes changed and re-booked all within hour.
One example of the assistance she has given is - yesterday as a result of an incident on the way to the airport 3 of our staff missed a late afternoon flight to Thailand.
Within hours Natalie had re-booked the flights for today and negotiated with the airline to reduce the fees on our behalf, resent all paperwork and did it with humor and efficiency.
Without her help I know that I would never be able to manage all the bookings we do. Her service is outstanding and I can't thank her enough."