Congratulations Heiko Schickedanz!
Heiko Schickedanz of Auto Super Shoppe Forrest Hill is the September winner of an Auckland Awesome Service Award.
He was nominated by happy customer Stoney Burke:
"I have used Forrest Hill Motors for many years for my car maintenance needs, including the time prior to Heiko taking it over some years ago.
When he took over there was a distinct improvement in service generally, personal, friendly and efficient.
There is much competition for this type of business but the superior service keeps me returning.
The most specific instance of this was within the last few weeks. I have a very good quality car which had an intermittent minor but irritating transmission shudder.
Heiko had test driven it three times in attempting to diagnose the problem and while only narrowing down the likely component, he researched the issue widely.
This was all at no cost. Eventually the car stopped completely [in the middle of a traffic light controlled intersection!] and I had it delivered to Forrest Hill Motors.
Heiko gave me a loan car to get home while he investigated.
He eventually discovered that this was known problem for the vehicle and that it was likely that the component was the subject of a manufacturers recall.
He recommended that I have it delivered to an official service agent to make that point and have it repaired.
I did, and he was right, my car was repaired under a specific warranty, saving me over $1600.
In the meantime, as I had no other transport, Heiko insisted that I keep his loan car for the two days duration of the repair by the service centre, again at no charge other than my own petrol cost!
I suspect there would be few firms or individuals who display such honesty, integrity and exceptional service when dealing with customers.
I strongly recommend Heiko for this award."
Congratulations Heiko Schickedanz, Auto Super Shoppe, Forrest Hill