Congratulations Rachelle Sutton!
When you transact business face-to-face you get first-hand vibes about who you are dealing with, making it a lot easier to gauge the impression you are creating. Doing business from Tauranga with a customer in Invercargill (or on the other side of the world) is a very different proposition. Developing trust and delivering on promises becomes paramount. And, according to online customer, Christine McLeod of Invercargill, Sheer Mineral's owner, Rachelle Sutton makes a good fist of doing both.
"I wanted to buy some mineral foundation through Rachelle's website. There was a sale on so I was keen to take advantage of that.
On the site it says to email her if you need help choosing a shade. I did that and she asked me a number of questions and recommended I send a recent photo, which I did.
Based on that, Rachelle sent me about 11 or 12 little testers. She said not to worry about how long I took to test as if I bought the product, she would still provide it at the sale price. I finally chose the colour I wanted and she sent me that PLUS a complimentary finishing test pot PLUS several samples of eyeshadow.
Not only that, but after she initially sent me the wrong shade of foundation, she apologised profusely and told me to keep it and pass it on to someone else and the correct shade arrived a day or so later.
Throughout the process she was so helpful and friendly, and I have recommended her site to many people."
Congratulations to Rachelle Sutton: a worthy winner of a KiaOraMai Awesome Service Award!