Congratulations Alex Marescia!
Alex Marescia of North Shore Glass is the June winner of an Auckland Awesome Service Award.
Alex was nominated by happy customer Alex Witten- Hannah:
"I ordered a very large pane of expensive glass and arrived with a trailer to pick it up and drive from Takapuna to my home at KareKare on Auckland's West Coast some 60 km away.
It was late afternoon on the day before Easter. Alex, the glazier manager, urged me that it would almost certainly get broken if it was carted lying flat on the trailer.
He said he could not let me take it. I was very concerned as I had made arrangements to install the plane of glass over the Easter weekend and if I could not have done so my house would have been exposed to the elements.
Alex arranged for John Ashin, an extremely obliging van driver, to pick up the glass early on Good Friday morning and it was delivered to my home far out in the bush at KareKare, 60 km away, safely and by 9 a.m.
John then helped me carry it into my house safely before leaving to have his own Easter.
When John drove off, I telephoned Alex to confirm to him that it had arrived safely. He was concerned that I would be able to install it myself safely and he assured me that if I had any concerns to ring him and he would see what he could do about getting assistance to help me do so.
Happily, I did not need it but it was certainly reassuring to know that the backup was available.
Over some 43 years in the law I have seen a great many situations where people have been wronged through misrepresentation, delays, failure to perform and so on.
I am used to writing strong letters condemning such conduct and often issuing court proceedings. The remarkable service I received from the folk at North Shore Glass is the absolute antithesis.
(Let me assure you that I have no connection with North Shore Glass whatsoever. I have purchased glass from them in the past but not for some years.)
My motivation in taking the time to put forward Alex for the award is to reflect in some tangible way my gratitude for their help. It would have been so easy to put the glass on my trailer and let me drive away.
I would have got home to KareKare and then be as shattered as the glass - instead, the whole weekend I had a warm glowing feeling that Alex really cared about making sure that I would be looked after.
I was absolutely amazed at the care and concern and the truly AWESOME SERVICE.
Frankly, I have never encountered anything like it.I hope most sincerely that Alex, (ideally with mention of John) can be favourably considered for an award.
I know that it will mean a great deal to Alex, and to John, just to know that they are appreciated enough to be nominated for an award.
Should Alex actually be a winner would be a wonderful outcome for an extraordinary consumer experience."
Congratulations Alex Marescia, North Shore Glass!