Congratulations Dan Hellyer!
Dan Hellyer of The Cylinder Guy is the August winner of an Auckland Awesome Service Award.
He was nominated by happy customer Jo Moore:
"We were in need of a new hot water cylinder and I was gathering a couple of quotes. I phoned one place and still to today I haven't received a reply. The next place I phoned I did receive a quote but it seemed a little exorbitant.
I next phoned The Cylinder Guy number 0800 234 800 where I received an answering service who took my details to say someone would be in touch soon.
True to their word Dan phoned only 2 hours later whom, after asking me some details, gave me an approximate price but asked me to send some photos of the cylinder we presently had and to confirm the cupboard dimensions. That night I did that and the following day I received a written quote which seemed more than reasonable.
I phoned Dan to book the job and I also asked him some questions e.g. did I need a new insulation blanket for the new cylinder? Would my present shower head cope with mains pressure etc. Dan answered the questions with great humour and without a hint that the questions I was asking him were silly.
Within 3 working days from phoning for a quote our new hot water cylinder was in and working and the pressure marvellous! I did email Dan back with a further question about how to lower the temperature and he gave my detailed instructions but said if they weren't clear to me he'd be more than happy to send one of the plumbers back around to adjust it for me.
The service I received from Dan on the end of the phone/email to Tom who came and installed our cylinder for us was INCREDIBLY efficient, professional and cost efficient. Nothing seemed too much to ask and it made the unexpected cost of having to get a new hot water cylinder all the better for it being so hassle free.
Dan, Tom and the company deserve recognition by receiving the AWESOME SERVICE AWARD because they live the meaning of it".
Congratulations Dan Hellyer, The Cylinder Guy!