Congratulations Russell Williams!
Russell Williams from the Roof Rack Centre in Sandringham is this month's Auckland Awesome Service Award winner.
He was nominated by happy customer Sarah Jack:
"The service we have had from Russell and his staff at the Roof Rack Centre is superb.
Late last year we wanted roof rails and a roof box as our car wasn't large enough for the holiday paraphernalia of a small family.
Russell was incredibly knowledgeable about the various products on the market and helped us decide on the best solutions for our needs.
He made the whole process very straightforward, ordered the stock he didn't have on hand to come in within a couple of days and spent time fitting the products to the car and giving us a lesson in how to use them. The prices were also very competitive.
A year later, we got a new car and the roof rails no longer fitted. I went into the Roof Rack Centre fully expecting to have to buy new rails, but hoping that they might have a second hand market for our old ones to help keep the cost down.
Their service completely exceeded my expectations when they not only exchanged our rails for a trade-in set that fitted our new car, but also spent a good half hour fitting the replacement rails - all at absolutely no cost.
The service provided by Russell and his team is nothing short of excellent".
Congratulations Russell Williams - Auckland Roof Rack Centre!